YOUR PURCHASE will be SHIPPED to the ADDRESS you provide at Check Out.
PLEASE CHECK that your ADDRESS is CORRECT.
- via Canada Post surface or Canada Post Airmail
Regular shipping or Expedited Delivery (optional at Check Out) usually 5-10 business days.
TRACKING is optional at Check Out.
- via Canada Post/USPS without tracking or
- via Chit Chats/USPS: Delivery varies, usually 6-14 business days depending on the USPS routing. TRACKING is included. Your tracking number will be sent to your email address.
Check your package tracking at
UK, Europe, Australia, New Zealand can order from ItsVera (Etsy shop)
- packages will be mailed via Canada Post Airmail
TRACKING and Insurance are NOT included, unless you add to your order at Check Out
It's Vera is NOT responsible for any packages that are undelivered in the event of incorrect shipping information. Please check your address at the time of Check Out.
It's Vera is NOT responsible for lost packages and/or customs and duty charges that are incurred by after packages have been mailed. These charges are the responsibility of the buyer.
Shipping labels are copied or printed directly from your information.
Packages returned to It's Vera, by fault of the customer, will be reshipped only after the customer has paid additional shipping charges.
DO YOU WANT TO SHIP A GIFT?
I will gladly ship a gift to a different address and even add a note for you. Just add the correct shipping name and address before you Check Out. CONTACT me with the message you want included with the package.
RETURN & CREDIT POLICY
If for any reason you are not satisfied with your purchase, please CONTACT me upon receipt of your order. I will only accept returns up to 10 days after delivery.
NOTE: Refunds DO NOT include original shipping and handling fee paid by the purchaser on the listed items(s).
Returning an item, the BUYER pays for the postage.
CREDIT ONLY for It's Vera shop for the price of the item only, no credit for shipment paid by purchaser. Credit is given only after the item is received in original condition by It's Vera.
NO REFUNDS only CREDIT, for use in this ItsVera shop.
NOTE: FINAL SALE for earrings and earrings cannot be returned for CREDIT.
NOTE: FINAL SALE for custom orders and customers cannot be returned for CREDIT.
Returned items must be unused and in secure packaging. For your protection, when shipping the return package, please package securely in a sturdy box or padded envelope. Packages must have detailed tracking information. It's Vera is not responsible for returned items lost in the mail.
When shipping, please ‘insure’ the packages for the retail value of the contents.