GENERAL INFORMATION
All items in ItsVera.com shop are designed and handcrafted by Vera in her studio.
Due to the increased demand for my original designed, custom made crochet and knitting rings, the turn around time is usually 1+ week (during busy times of the year).
Please note that there are unauthorized copies of my crochet/knitting rings on the internet. These copies of my rings are made from unknown metals and these companies are violating international IP laws.
ItsVera.ca (my Etsy shop) and ItsVera.com (here on my website) are the only shop where my custom made rings are sold.
SHIPPING POLICY
YOUR PURCHASE will be SHIPPED to the ADDRESS you provide with your order.
PLEASE CHECK that your ADDRESS is CORRECT.
Shipping labels are copied or printed directly from your order information.
CANADIAN SHIPPING (FREE shipping)
via Canada Post surface or Canada Post Airmail
Regular shipping, AIRMAIL or Expedited Delivery (optional at Check Out) usually 5-10 business days.
TRACKING is optional at Check Out.
USA SHIPPING (FREE shipping for orders over $65USD)
via Canadian carrier Chit Chats to USPS: Delivery varies, usually 6-14 business days depending on the USPS routing.
TRACKING is included. Your tracking number will be sent to your email address.
Check your package tracking at https://tools.usps.com/go/TrackConfirmAction_input
INTERNATIONAL COUNTRIES
Please order via my ItsVera.ca (my Etsy shop)
Etsy will collect and submit VAT taxes so you should not be paying additional taxes at delivery
**Customs duties may be collected in your country, CHECK your country's website for rates and more information about international orders.
***It's Vera is not responsible for collecting or paying import taxes/duties or other fees.
SHIPPING NOTE:
It's Vera is NOT responsible for any packages that are undelivered in the event of incorrect shipping information. Please check your address at the time of Check Out.
Packages returned to It's Vera, by fault of the customer, will be reshipped only after the customer has paid additional shipping charges.
It's Vera is NOT responsible for lost packages and/or customs and duty charges that are incurred after packages have been mailed. These charges are the responsibility of the buyer.
DO YOU WANT TO SHIP A GIFT?
I will gladly ship a gift to a different address and even add a message for you. Just add the correct shipping name and address before you Check Out. CONTACT me with the message you want included with the package.
RETURN & CREDIT POLICY
If for any reason you are not satisfied with your purchase, please CONTACT me upon receipt of your order. I will only accept returns up to 10 days after delivery.
NOTE: Refunds DO NOT include original shipping and handling fee paid by the purchaser on the listed items(s).
Returning an item, the BUYER pays for the postage.
RETURNS
CREDIT ONLY for It's Vera shop for the price of the item only, no credit for shipment paid by purchaser. Credit is given only after the item is received in original condition by It's Vera.
NO REFUNDS only CREDIT, for use in this ItsVera shop.
NOTE: FINAL SALE, earrings and ear cuffs cannot be returned for CREDIT.
NOTE: FINAL SALE, custom orders cannot be returned for CREDIT or REFUND.
Returned items must be unused and in secure packaging. For your protection, when shipping the return package, please package securely in a sturdy box or padded envelope. Packages must have detailed tracking information. It's Vera is not responsible for returned items lost in the mail.
When shipping, please ‘insure’ the packages for the retail value of the contents.